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FAQ
Frequently Asked Questions
1. What is the process for unlocking e-bikes or e-scooter?
You can unlock the e-bikes directly via the app by clicking on them, via the QR code available on the e-bikes or e-scooter, or by typing the Vehicle ID that is available on the e-bikes or e-scooter directly in the app.
2. Is the booking and payment through the app?
Yes, booking and payment are done via mobile app and, alternatively, via web app.
3. How does the app manage refunds if payment is through the app?
Refunds can be requested by users via the mobile app, and the request is identified directly in the backend on the customer support's area.
4. What happens when the e-bike or e-scooter is damaged or stolen?
Fines and damages are charged directly to users user-preferred payment method registered via the app. They will be sent notifications containing the details of the charges.
5. What happens when riders going beyond the coverage areas?
When users go beyond the coverage area, they will not be able to restart the ride after a stop.